Terms of Service

These terms cover two different things that arrive together: the hardware you buy, and the online service that hardware talks to. They are separated below because they fail differently and are owed different things.

Who you are dealing with

1. The hardware

You buy a physical controller. It is yours. It keeps its schedule and its settings on the device itself, so it continues to do its job whether or not you keep using our service, and whether or not our service exists.

Warranty period: from delivery, covering manufacturing defects. It does not cover damage from incorrect mains wiring, water ingress beyond the enclosure rating, lightning or surge damage, rodents, or a unit that has been opened or modified.

2. Installation is mains electrical work

3. The service

The smilynk cloud stores your schedules and history, enforces schedules that you have asked it to run, sends alerts, and lets you control the device remotely. It is provided as it stands. We do not promise it will be uninterrupted.

What that deliberately does not affect: a run already started completes on the controller, and a controller with a schedule stored on it keeps its own behaviour. We design the product so that an outage on our side is an inconvenience and not a crop failure — but you should size your installation on that basis rather than on an assumption that our servers are always reachable.

4. Your account

• Keep your password and your one-time codes to yourself. Actions taken through your account are treated as yours.
• If you share a device with someone, you are choosing to give them the level of control shown on the sharing screen. Owners can operate, configure and unpair; review your shares from time to time.
• Tell us promptly if you think someone else has reached your account.

5. What we will not do

• We will not sell your data. See the Privacy Policy.
• We will not take payment through this site by any means other than the ones named on the Refunds and cancellation page.
• We will not ask you for your card number, your CVV, or your banking password — not by phone, not by email, not through this site. Card details are entered only on the payment gateway's own page. Anyone asking otherwise is not us.

6. Liability

Our liability in connection with a product or the service is limited to the amount you paid for the product concerned. We do not exclude anything that cannot lawfully be excluded, including liability for death or personal injury caused by negligence.

Irrigation and switching equipment operates plant, pumps and mains loads. You remain responsible for the safety devices appropriate to your installation — a dry-run cutout on a pump, an overload device on a motor, an RCD on the supply.

7. Changes

We may update these terms. The date at the top of this page changes when we do. If a change materially reduces what you are owed on an order already placed, the terms in force when you placed that order continue to apply to it.

8. Governing law

These terms are governed by the laws of India. Courts at have jurisdiction over any dispute.

9. Grievances

Write to or call . See Contact for how quickly you should expect to hear back and what to do if you do not.