The short version: tell us before it ships and we cancel it. Tell us after it arrives and the table below applies. If the fault is ours, the return costs you nothing.
Contact us any time before the order is despatched and we will cancel it in full, with no charge and no questions. Despatch normally happens within of an order being confirmed, so this window is short — call rather than email if it is urgent.
| Damaged in transit, or the wrong item | Tell us within 48 hours with a photograph. We arrange collection and send a replacement, or refund in full. You pay nothing. |
|---|---|
| Faulty on arrival, or fails within the warranty period | Repaired or replaced under warranty at our cost. Where neither is practical, we refund in full. |
| Changed your mind, unused and unopened | Return within of delivery. Return shipping is yours; the rest is refunded once the unit reaches us in resaleable condition. |
| Installed and wired in | Not returnable as a change of mind — a controller that has been wired to mains cannot be resold as new. Warranty cover is unaffected. |
Email or call with your order number. If the device is already on your account you can also raise it from the app, which attaches the device's own fault history to the case and usually saves a round of questions.
