Contact us
Last updated 7 September 2026 ·
A real person answers these. Please include your order number, or the device id from
the app, if your question is about either — it saves a round trip.
Who you are dealing with
| Business name | |
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| Registered address | |
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| GSTIN | |
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| Email | |
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| Phone | |
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| Hours | |
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What to use for what
| A device that is not working |
Raise it from the app if the device is on your account. It attaches the unit's
own fault history, firmware version and last-seen time to the case, which is
most of what we would otherwise have to ask you for. |
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| An order, a delivery, a refund |
Email or call, with the order number. |
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| Something about your personal data |
Email us — see the Privacy Policy for what you
can ask for. |
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| A complaint you are not satisfied with |
Reply on the same thread and say so plainly. It gets escalated rather than
closed. |
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When to expect a reply
- We aim to acknowledge within one working day.
- A device that has stopped working during a growing season is treated ahead of
everything else. Say so in the first line.
- Hours: .
We will never ask you for a password, a one-time code, a card number or a
CVV — not by phone, not by email, not on this site. If someone does, it is
not us. Report it to .
